Navigating the “Perfect Storm”: Leading with a commitment to human experience

The patient ombudsperson’s experience of patient partnership and mutual understanding of rights

Mutual understanding between the patient and the healthcare professional can be considered a key factor of a positive patient experience in the care relationship. Mutual understanding can be promoted through patient partnership, which, in this personal and professional narrative, the author (a patient ombudsperson, known as patient ombudsman, and researcher of patient experience) describes as