Moving from “Good to Great”: Enhancing the Human Experience in Outpatient Care

Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong engagement and readiness for change to drive improvement. Learn how multidisciplinary teams conducted Rapid Improvement Events, identified opportunities for growth, and implemented actionable countermeasures to move from “good” to “great.” Don’t miss this opportunity to discover practical strategies for enhancing healthcare performance.
Speakers
-Sherry Kroll, MD, MBA, FACP, CPE, CPXP | Director of Human Centered Care / Primary Care Provider | Hartford HealthCare
-Jason McDermott, MSN, APRN, AGNP-C, CPXP | Senior Director, Human Centered Care | Hartford HealthCare
Learning Objectives
-Leverage a data-driven approach to identify outpatient sites with the greatest readiness for change and potential for impact.
-Discover how Rapid Improvement Events, using a team-based multidisciplinary approach, can engage stakeholders and drive change.
-Describe the outcomes from the countermeasures identified and tactics to maintain meaningful change.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Infrastructure & Governance
Crafting a Patient Experience Program While Commissioning a Hospital
Global Headliner Webinar Series (Complimentary) – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture. • 12:00 PM AST (Arabia Standard Time) • 5:00 AM EDT (Eastern Daylight Time – New York) • 9:00 AM
Learn more -
Staff & Provider Engagement
Fostering a Growth Mindset in Healthcare: A Strengths-Based Approach to Improving Patient Experience
This learning bite explores a pilot program that took a compassionate, strengths-based approach to improving provider communication and engagement. By focusing on relationship-centered training—rather than remediation—the program led to significant improvements in patient experience and provider well-being, offering a scalable model for fostering a growth mindset in healthcare.
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis
During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
Learn more