Mother-baby Care: Creating Exceptional Patient Experiences

Mindy Jones, MSN, RN, C-EFM, C-ONQS | Nurse Manager, Owensboro Health Regional Hospital
Julie Westrick, RN, MSN, CPXP | Nursing Executive, SONIFI Health
Hospitals that put extra effort and strategy into making a new mom’s stay exceptional do much more than create a memorable experience at a special moment in time — they give a lasting positive impression that can lead to patient and family brand loyalty for life. Join nursing leaders from Owensboro Health Regional Hospital and SONIFI Health for tips on how your hospital’s mother-baby unit can cater to the special needs of this unique patient population before, during and after delivery.
Related content
-
Patient Family & Community Engagement
PX Chat on PFA/PFACS: Revitalizing/Rebuilding (October 1, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around revitalizing and rebuilding PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, we will explore how the importance of connection and communication directly impacts the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and
Learn more -
Patient Family & Community Engagement
Patient Perspectives on Implementing a Person-centered Care System: Experiences from the U.S. Veterans Health Administration’s Whole Health System of Care
Objectives. Replacing the disease-centered, paternalistic approach in healthcare with a person-centered model has become a widely recognized imperative. However, patients’ perspectives on and experiences with real-life efforts to implement this approach to care are rarely studied. We examined this issue at a health system with a prominent record of commitment to implementing person-centered care on
Learn more