Light on/ Light off Improving Response of Hospital Staff
Presenters from Spectrum Health System include:
Jody Kinney BSN, RN
Michelle Lancaster BS, RN
Suzette Proctor MBA, BSN, RN
Linda Schaltz MSN, BSN, RN
Reliance on technology for responding to patient call lights created a siloed and inefficient environment for both the patient and health care team. The A3 process improvement team is comprised of unit Nurse Managers, front line staff, nurses specializing in Patient Experience and a former patient. By reducing the dependence on technology, Spectrum Health System hypothesized that they could improve the overall patient experience; enhance team work; help staff “connect with purpose;” save time and money through gained efficiencies and reduce alarm fatigue. .
Related content
-
Culture & Leadership | Staff & Provider EngagementMoving from “Good to Great”: Enhancing the Human Experience in Outpatient Care
Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong
Learn more -
Culture & Leadership | Staff & Provider EngagementShaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
Learn more -
Staff & Provider EngagementHealthcare Team Members’ Views on Social Determinants of Health Screening and Referral Practices in a Pediatric Emergency Department
We aimed to explore the healthcare team members’ (HTMs) views on social determinants of health (SDH) screening and referral processes in a pediatric emergency department (PED). We conducted a cross-sectional, mixed-methods study to explore PED HTMs’ views on social care practices at a quaternary-level children’s hospital. The survey was created using a goal identification framework.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events