Patient Family & Community Engagement

Leveraging the agility of the care experience dyad partnership model during COVID-19

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Patient Family & Community Engagement

Tailoring Communication for Families: Enhancing Understanding and Reducing Stress in Pediatric Care

By Emily Revelle Communication is the basis of all things we do in healthcare. When done well, it allows us to present vital information to the family, work well together as a medical team, and establish psychological safety. When done poorly, it will do the opposite and can increase mistrust of the medical system. What
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Innovation & Technology | Patient Family & Community Engagement

What’s Your ETA for Improved PX? Best Practices from Emory Healthcare

When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
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Patient Family & Community Engagement

Patient Experience (PX) Giants: Pioneers and the Path Forward

This commentary pays tribute to the foundational figures in patient experience (PX) scholarship, acknowledging the “PX Giants” whose contributions have established and expanded the field’s core principles. Building upon the analysis in Foundational PX, which identified highly cited works, this piece honors individual contributors who have contributed to the scholarly foundation of PX. It highlights
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