Patient Family & Community Engagement

Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care

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Patient Family & Community Engagement

Tailoring Communication for Families: Enhancing Understanding and Reducing Stress in Pediatric Care

By Emily Revelle Communication is the basis of all things we do in healthcare. When done well, it allows us to present vital information to the family, work well together as a medical team, and establish psychological safety. When done poorly, it will do the opposite and can increase mistrust of the medical system. What
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Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 1)

The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Patient Family & Community Engagement | Quality & Clinical Excellence

What Healthcare Providers Need to Know About Newcomer Health Equity

2pm ET / 1pm CT / 12pm MT / 11am PT – Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will
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