Policy & Measurement | Global Perspective

Instruments to measure the inpatient hospital experience: A literature review

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Policy & Measurement | Quality & Clinical Excellence

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We are pleased to share results from the 13th edition of our PX Pulse survey. Conducted in partnership with Ipsos, PX Pulse captures healthcare consumer perspectives of patient experience in the United States. The latest release of PX Pulse reveals affordability and access to hospitals and treatments continue as important issues to consumers. While the
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Policy & Measurement

Interventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review

Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to evaluate whether interventions improve patient experience. To summarize the breadth of these interventions and how large, standardized surveys are used to evaluate them, a multidisciplinary research team conducted a review. They used PubMed and Google Scholar searches, reviews of reference lists
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Policy & Measurement

Getting in Front of Potential Harm following Established Safety Protocols

After a concerning patient encounter on the phone, a call center rep followed proper safety protocols to alert her superiors.
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