Innovation & Technology | Global Perspective
Increasing patient engagement in healthcare service design: a qualitative evaluation of a co-design programme in New Zealand
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Innovation & Technology | Patient Family & Community Engagement
Patient experience of the Electronic Health Record (EHR) in a maternity unit in Ireland
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Innovation & Technology | Patient Family & Community Engagement
Improving the Experience of Surgical Patients Using Asynchronous Video Technology
Staff at Gramercy Surgery Center noticed a number of redundancies in their internal workflows when communicating with patients that were leading to a diminished experience. In an effort to solve the redundancies, they turned to an innovative approach – asynchronous video.
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Innovation & Technology
Using Unsolicited Feedback to Improve Patient Experience
Amy Brown, Founder & CEO, Authenticx, shares the importance of unsolicited feedback compared to traditional surveys and the ways to collect it in order to improve the patient experience.
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