In-Language Communication Improves Patient & Family Experience

In this case study, a children’s hospital shares how a partnership with a language interpretation service company enabled their organization to better support the diverse languages of those they serve through improved communication.
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Environment & Hospitality | Patient Family & Community Engagement
Designing for Pediatric Patient Experience: Expert Insights and Innovations in the Healthcare Built Environment
Incorporating patient-centered and participatory design into healthcare environments is a key strategy for creating spaces that are both supportive and functional. Engaging patients and their families in the design process ensures that these environments meet their specific needs and preferences, ultimately leading to better patient outcomes and experiences. This report shares the essential elements related
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Environment & Hospitality | Patient Family & Community Engagement
Reimagining the Non-Clinical Patient and Family Environment
So much of healthcare journeys focus on precise treatment protocol to address a medical issue, and clinical experiences are oftentimes the only area of interest. But what happens when you prioritize non-clinical experiences within a hospital setting? This is what St. Jude Children’s Research Hospital set out to do when developing Family Commons, a new
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Environment & Hospitality
The CROWN Project: Promoting Haircare Equity in Hospitals
By: Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC Nursing Operations Specialist and Nurse to Nurse Mentoring Program Administrator Parkland Health | Parkland Center for Nursing Excellence Marygrace Hernandez-Leveille, PhD, APRN, ACNP-BC Nurse Scientist Parkland Health | Parkland Center for Nursing Excellence Introduction Imagine being in the hospital for an extended stay and not having the right
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