Improving the PX in Medical Groups, Clinics and Physician Practice
Jason A. Wolf, Ph.D., President, The Beryl Institute
Barbara Lewis, MBA, Founder, Joan’s Family Bill of Rights
Panelists include:
Adrienne Boissy, MD, MA, Director of the Center for Excellence for Healthcare Communication, Cleveland Clinic
Bethany Copley, Senior Director, Service Excellence, Banner Medical Group & Banner Health Network
John Fasolino, MD, Co-Director of Communication in Healthcare Workshops, Mayo Clinic Arizona
In this webinar, we will discuss the key findings found in the paper, Voices of Physician Practices and Medical Groups: Exploring the State of the Patient Experience. Learn what medical groups and physician practices are doing to improve the patient and family experience. Understand what’s working, where groups have faced challenges, and what they have done to address these issues. Discover proven practices, structure and culture for achieving strong CG-CAHPS scores. The session will engage participants in both content from the paper and a panel of experts.
Related content
-
Culture & LeadershipFundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English) – July/August 2025
This interactive program, resulting in a Certificate in Fundamentals of Patient Experience, engages participants in the concepts central to excelling as a patient experience leader. This course is designed for those looking to advance in the experience profession and wanting to engage in conversations beyond the foundational concepts of patient experience. The program is framed
Learn more -
Culture & Leadership | Staff & Provider EngagementUsing Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more -
Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementOwnership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Improving the PX in Medical Groups, Clinics and Physician Practice
$49.00
PURCHASE NOW