Improving Patients’ Experience through Culture Competence
Sahar Andrade, MB.BCh, Diversity, Leadership and Culture Competence Consultant/Trainer – Social Media Strategist, Sahar Consulting, LLC
Over the past decade, the importance of cultural competence as a critical facet for the provision of high quality health care has risen. Healthcare providers and professionals need to start developing cultural awareness and sensitivity. Cultural sensitivity begins with a recognition that there are differences between cultures. These differences are reflected in the ways that different groups communicate and relate to one another and to the Healthcare professionals. These differences in experiences, beliefs, values and language affect the patients’ perceptions of clinical service delivery, acceptance of a diagnosis and following the treatment regardless of their cultural background. As the diversity of the population increases, so does its cultural complexity of diverse patient populations from different racial, ethnic, socioeconomic, religious and cultural backgrounds.
Related content
-
Culture & Leadership | Innovation & Technology
Harnessing Technology for Patient-Centered Rounding: Trends and Best Practices
Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity to gain
Learn more -
Culture & Leadership | Policy & Measurement
Global Perspectives on Human Experience: Where we stand and new frontiers
Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an early peek at the latest global consumer
Learn more -
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
How Daily Huddles Launch Conversation to Drive Metric Improvement
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
Learn more