Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
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Policy & Measurement
Using Experience-based Design to Understand the Patient and Caregiver Experience with Delirium
Amy London, Product Innovation Specialist, Virginia Mason Medical Center, shares how using experience-based design was an innovative framework to increase their understating of the experience during and following episodes of hospital acquired delirium. Read associated PXJ article
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Policy & Measurement
Evaluation of Online Patient Complaints Regarding City Hospitals in Türkiye During the COVID-19 Pandemic: A Content Analysis Study
The COVID-19 pandemic put tremendous pressure on healthcare systems worldwide, which led to heightened scrutiny of the medical services offered by hospitals. This article aims to evaluate complaints about city hospitals in Türkiye during the COVID-19 pandemic using the Healthcare Complaints Analysis Tool, which includes three main domains and seven problem categories. The complaints submitted
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Policy & Measurement
Association Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
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