Environment & Hospitality | Pediatrics

Impact of Art on the Human Experience in the Pediatric Emergency Department

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This paper explores how added visual art positively impacts both the patient and employee experience, and thus overall, the human experience.

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Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical Excellence

Lessons from Interpreters: Improving Health Equity and Inclusion for all Patients

Michelle Harris | Manager, Interpreter Services, Michigan Medicine Christa A. Moran, NIC, MEd, CoreCHI | Supervisor, Interpreter Services, Michigan Medicine Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were
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Environment & Hospitality

Lost Belongings Workgroup: October 16, 2024

1pm ET / 12pm CT / 11am MT / 10am PT – The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices. The Patient Advocate Community has recognized a need for better processes and policies to shepherd personal
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Environment & Hospitality

Human-Centered Communication from the H.E.A.R.T.®

Is it just me, or are people more on edge and prone to outburst since COVID? I have been asked this question several times over the last few weeks. I have spent a considerable amount of time reflecting on when this change in behavior happened. I suppose it has been a gradual shift. Although, it
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