Environment & Hospitality | Pediatrics

Impact of Art on the Human Experience in the Pediatric Emergency Department

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This paper explores how added visual art positively impacts both the patient and employee experience, and thus overall, the human experience.

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On the Road at the VA Boston Healthcare System

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Environment & Hospitality

Walking the Walk: Essential criteria for organisations when recruiting consumers as employees

By Liz Newton Identified lived experience roles are increasingly being established by health organisations outside of the traditional mental health service and peer worker context. These are often quality improvement, innovation, or research organisations with a health focus, and the lived experience role is tasked with being a “voice of systemic advocacy” while also building
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Environment & Hospitality | Patient Family & Community Engagement

Elevating the Emergency Department Experience: The Impact of Experience Ambassadors

By Jill Koss, Cook Children’s Medical Center At Cook Children’s Medical Center, we are committed to continuous innovation to enhance the patient and family experience. One key area of focus has been our Emergency Department (ED), where we identified an opportunity to improve the experience of waiting—both in the waiting area and after patients are placed
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