Identifying and Understanding the Multiple Dimensions of Patient Experience
Natalie Miller, RN, Clinical Solutions Director, Optum
Today, health care providers are looking for ways to enhance patient experiences as part of their overall strategies to improve medical outcomes, increase preventive health and reduce costs. At the heart of their efforts, is a renewed commitment to patient-centric models of care, supported by modernized environments, high-touch patient services, and greater focus on patient and clinician engagement. For many hospitals, technology – the implementation of interactive patient systems – is an integral part of their strategy. In this session, we will explore the history of nursing theory and how it applies to the shift in clinical practice and evidence-based care today. We will also explore the multiple dimensions of patient experience as it relates to clinical practice theories and how to use the understanding of those dimensions to identify the appropriate interactive patient care solutions. And we will discuss key elements required to optimize patient experience strategies.
Learning Objectives:
-
- Identify the key dimensions affecting the Patient Experience
- Describe how the science and art of nursing theory can be incorporated into modernized care to address each dimension of the Patient Experience
- Discuss how selecting the right interactive patient technology solution can positively affect each dimension of the Patient Experience while helping to improve patient satisfaction and clinician engagement
Related content
-
Culture & Leadership
A Commitment to Experience Must Reach Across the Continuum of Care
A conversation on patient experience is not restricted to one care setting, nor should it be. People’s healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the delivery side of care, all weave together to frame one experience for a patient, their family members and
Learn more -
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will
Learn more -
Culture & Leadership | Staff & Provider Engagement
Escalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
Learn more