IDEAL: Patient & Family Centered Communication
Diane Hartley, RN, BSN, MSN, Director Patient Care Services and Chief Nursing Executive
Rhonda Berndt, Clinical Manager, Oakwood Annapolis Hospital
Patient centered communication is a basic component of nursing, and it facilitates the development of a positive nurse-patient relationship which results in the delivery of quality nursing care. During this session, participants will be taught about a patient and family centered communication model which they may utilize in their own facilities to improve the Communication with Nurses dimension of the HCAHPS survey. We will then explore the relationship between effective nursing communication and patients’ satisfaction with their overall hospital experience. Data supports that when health care facilities aim their improvement efforts on the Communication with Nurses dimension a corresponding improvement in other HCAHPS dimensions will occur. Participants will learn the key components of implementing a skills lab which can be used to validate staff competency in the use of this model of patient and family centered communication.
Related content
-
Patient Family & Community EngagementFamily Support Liaisons: Improving Experience in the ED
By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
Learn more -
Patient Family & Community EngagementDriving Healthy Behaviors through Social Support: The Role of Co-Responsibility in Weight Loss and Maintenance
The effectiveness of out of hospital lifestyle interventions in healthcare is likely co-dependent on social support from involved one’s. We sought to investigate the interrelationships between patient-partner Co-responsibility, Spousal Support, and Self-efficacy and the mechanisms through which they contribute to health behaviors and outcomes relevant to weight loss and maintenance.
Learn more -
Patient Family & Community EngagementBlack Voices On Gynecologic Cancer: Understanding Experiences (BVOGUE)
The voices of Black patient advocates are often absent from research studies. By centering these voices, new strategies can be identified to address and positively impact disparities across the clinical care spectrum, from diagnosis to survivorship. The study aims to identify common and unique experiences of racism and bias among Black patients with gynecologic cancer.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events