I am the Patient Experience: What’s in it for Us?
Nicole Johnson-Boatwright, MBA, BBA, PMP, Coordinator, Patient- and Family-Centered Care
Christine Abbott, Patient Advisor, Georgia Regents Medical Center
Patient and family advisors are partners with the staff working to use the patient experience as the vehicle to promote a more vital and effective organization. All medical encounters are complex human experiences. Understanding and engaging the patient in all encounters enhances the experience for all. This presentation will examine the benefits of being a patient and family advisor and the benefits for leadership, faculty and staff who embrace the vitality of the patient experience.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events