Human Experience 2030: A Vision for the Future of Healthcare
Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care partners and healthcare professionals in all roles who represent the shared voices of possibility. Over 1,000 members of The Beryl Institute community provided input to create a shared vision for the future that identified the key milestones and points of focus we believe will be needed over the next ten years to achieve that vision. Through this work, we have identified the ideas and actions that will not only drive our efforts but more holistically guide us forward. The future of human experience is not just a place we will eventually arrive, but rather it is an awareness of what we must do starting in this moment to lead us through the days, months and years ahead.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Culture & Leadership
Why Human Experience Matters
As we close the 11th volume of Patient Experience Journal and a pivotal year for experience efforts globally, it provides a moment of pause, of reflection, and an opportunity to return to purpose. As a publication accessed in over 220 countries and territories around the world, I am heartened by the fact that what is shared on these
Learn more