How to Connect Consumers and Patients to Create the Ultimate Human Experience
Chrissy Daniels, MS | Chief Experience Officer, Press Ganey
As consumers and healthcare organizations navigate the new healthcare ecosystem, the ability to connect with both patients and caregivers continues to become more critical while working to define and develop the overall human experience. Attendees will learn more about cutting-edge technology and human-centered approaches to effectively drive organizational experience and innovation at an accelerated pace.
Related content
-
Policy & MeasurementUnleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching the 50th percentile by 2022 due to inconsistent leader rounding and lack of focus on improvements. In 2024, the center revamped its rounding program by involving non-clinical and ancillary leaders, focusing on structure, support, and connections. This approach included protected time
Learn more -
Patient Family & Community EngagementPFAC Panels for Maximum Patient Participation
Patient and Family Advisory Councils (PFACs) provide essential insights for enhancing patient experience metrics. However, challenges such as busy schedules and pandemic-related disruptions have hindered their effectiveness. In this case study, Rutgers Cancer Institute shares how its innovative solutions address these issues, ensuring patient feedback is actively sought and utilized to drive improvements.
Learn more -
Patient Family & Community EngagementPX Chat on PFA/PFACS: Sustaining/Growing
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
How to Connect Consumers and Patients to Create the Ultimate Human Experience
Access Now