How to Be a Powerhouse Change Agent for the Patient Experience
Wendy Leebov, President, Leebov Golde Group
Patient experience champions worldwide are acting as change agents who inspire and engage others to embrace and enhance the patient and family experience through their own actions. In this webinar, drawing on Malcolm Gladwell’s landmark book The Tipping Point, Wendy will address how you can use your power and influence to engage others and advance the patient experience in your organization – in ways that are infectious and sustainable. She will also discuss how you can lead the way to the tipping point—the point at which your organization’s strategies stick, becoming consistent and sustainable.
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
How to Be a Powerhouse Change Agent for the Patient Experience
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