Hindsight is 20/20: Lessons learned after implementing experience based design
Published November 20, 2014


Related content
-
Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Pulse Check: Perspectives on Human Experience
Published September 19, 2025
11:00am ET / 10:00am CT / 9:00am MT / 8:00am PT (Complimentary) – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
Published December 4, 2025
2pm ET / 1pm CT / 12pm MT / 11am PT – Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the
Learn more