“Hear with Heart:” Escape Room Training in Patient Belongings
San Juan Medical Center shares a hands-on learning approach that allows caregivers to understand what matters most to patients in the moment and how to actively listen to patients’ needs. “Hear with Heart is an escape room training exercise for providers and staff that is part of the medical center’s “What Matters to You?” program. The escape room experience uses a real-life lost belongings event as the backdrop for applying the program’s principles during service recovery.
Related content
-
Staff & Provider EngagementPhysician Engagement in Patient Experience
By: Triwanna Fisher-Wikoff, MD, FAAFP Last year, I attended a conference on patient experience. I found myself in a room filled with thought leaders from around the country, all dedicated to enhancing the human experience in healthcare. It was a bit daunting, being one of only two physicians in the room, but I was there
Learn more -
Patient Family & Community Engagement | Quality & Clinical ExcellenceWhat Healthcare Providers Need to Know About Newcomer Health Equity
Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each
Learn more -
Patient Family & Community Engagement | Quality & Clinical ExcellenceACR Patient Friendly Animations: Empowering Patients in Radiology
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will review an initiative by the American College of Radiology Patient and Family Centered Care Commission to engage patients and empower them in their care. Most patients do not have the medical knowledge to understand the appropriate use of imaging tests
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
“Hear with Heart:” Escape Room Training in Patient Belongings
$275.00
PURCHASE NOW