Exploring the Future of Experience Measurement

This paper is grounded in accounts from measurement providers, healthcare leaders and patients, families and care partners who emphasize how they currently engage in measurement practices and how they can improve in the future. Participants illustrate the necessity of making measurement practices the best they can be for improved experience, especially during this challenging time of a global pandemic and world-wide social dissonance on racism and equity. This paper also expands on recommendations found in a recent position paper from the Patient Experience Policy Forum (PXPF) via Health Affairs entitled, It’s Time to Take Patient Experience Measurement and Reporting to A New Level, released as the healthcare crisis was unfolding globally.