Fostering a Growth Mindset in Healthcare: A Strengths-Based Approach to Improving Patient Experience

This learning bite explores a pilot program that took a compassionate, strengths-based approach to improving provider communication and engagement. By focusing on relationship-centered training—rather than remediation—the program led to significant improvements in patient experience and provider well-being, offering a scalable model for fostering a growth mindset in healthcare.
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Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience. To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111
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Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 2)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (September 2025)
12pm ET / 11am CT / 10am MT / 9am PT (Complimentary) – Join us for an informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CAVS (Certified Administrator of Volunteer Services) credential, intended for individuals working in healthcare volunteer
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