Policy & Measurement

Fitting in the world: The role structural stigma plays in the lives of persons with obesity

Published August 16, 2021

Fitting in the world: The role structural stigma plays in the lives of persons with obesity

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This paper explores the how individual patients experience structural stigma using a phenomenological qualitative approach.

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Policy & Measurement

Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience

Published November 12, 2025

This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple observation: sometimes, in our effort to measure everything, we miss what’s right in front of us. We look up at the data but fail to notice the larger shape taking form above it, something tall, quiet, and graceful that changes how
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Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Published September 26, 2023

Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
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Policy & Measurement | Staff & Provider Engagement

Leveraging Metrics to Demonstrate Volunteer Impact

Published July 10, 2025
Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using the right data can be challenging. This session will equip leaders with the knowledge to collect and use metrics that showcase the impact of volunteer programs. Attendees will learn why metrics matter, what data to track, collection methods (from low-tech to
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