Fitting in the world: The role structural stigma plays in the lives of persons with obesity
Published August 16, 2021
This paper explores the how individual patients experience structural stigma using a phenomenological qualitative approach.
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Policy & Measurement
Association Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
Published April 30, 2024
Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
Published June 19, 2024

The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
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Policy & Measurement
Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
Published November 19, 2024
Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching the 50th percentile by 2022 due to inconsistent leader rounding and lack of focus on improvements. In 2024, the center revamped its rounding program by involving non-clinical and ancillary leaders, focusing on structure, support, and connections. This approach included protected time
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