Finding the Way: Creating Confidence in Healthcare Navigation

Finding one’s way through a healthcare environment should inspire confidence, not confusion. Yet for many patients, families, care partners, and even staff, navigating healthcare can become an unexpected source of stress, anxiety, and frustration. This white paper explores how healthcare organizations are rethinking wayfinding through the lens of the human experience. Drawing on insights and real-world examples from healthcare leaders, subject matter experts, patients, and families, the paper examines how organizations can create more intuitive, inclusive, and supportive wayfinding experiences across the entire healthcare journey.