Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement

Inclusive Perspectives: Diversifying Patient and Family Advisory Councils

Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the introduction of term limits, revamped recruitment efforts, enhanced cross-generational digital presence, and