Exploring Diversity and Inclusion within Experience Feedback
Sarah Fryda, Senior Research Associate, NRC Health
Toya Gorley, Solutions Expert – Experience Customer Success, NRC Health
Camille Jackson, Program Manager, Data Science, NRC Health
More and more, diversity and inclusivity are becoming important drivers of health-system strategy. Organizations across the country are re-evaluating their approaches to diversity and inclusion, in hopes of creating experiences that are truly fair, equitable, and welcoming for everyone. In this webinar, learn three ways organizations can use patient-experience data to create an institutional culture that serves everyone. Participants will learn tactics to: Identify metrics and questions to collect and elevate the foundations of the patient experience. Analyze patient experiences across various roles via natural language processing (NLP) technology and quantified survey feedback. Enhance your organization’s commitment to human understanding through greater insights into all the patients they serve.
Related content
-
Policy & MeasurementAssociation Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
Learn more -
Policy & MeasurementLeveraging patient experience measures as surrogate outcomes to evaluate health care interventions
Patient experience quality measure scores are widely accepted as outcomes in health services research. For some patients and in some settings, such as hospice care, they can be the most important outcomes. While these measures are widely used, the potential to use them as surrogate outcomes in a clinical trial sense has gone under-recognized. The
Learn more -
Policy & MeasurementUsing Experience-based Design to Understand the Patient and Caregiver Experience with Delirium
Amy London, Product Innovation Specialist, Virginia Mason Medical Center, shares how using experience-based design was an innovative framework to increase their understating of the experience during and following episodes of hospital acquired delirium. Read associated PXJ article
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Exploring Diversity and Inclusion within Experience Feedback
$49.00
PURCHASE NOW