Experience Management Everywhere

The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this session to hear specific strategies to instill a culture of ownership and accountability throughout your organization.
Speaker: Toya Gorley, MBA | Improvement Advisor, NRC Health
Learning Objectives:
-Describe current challenges facing healthcare today.
-Define clarity and ownership.
-Assess actions to re-imagine patient experience teams.
*PX Marketplace webinars are complimentary.
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