Policy & Measurement

Evaluation and measurement of patient experience

Published April 30, 2014

Evaluation and measurement of patient experience

Related content

Policy & Measurement | Quality & Clinical Excellence

We need to be the patient in the room

Published March 25, 2024
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
Learn more
Culture & Leadership | Policy & Measurement

The Treatment Impact: Cultural Inclusivity in a Modern World

Published October 26, 2023
Complimentary – Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact
Learn more
Policy & Measurement

Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings

Published January 13, 2025
Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion for finding healthcare improvement strategies drove him to find solutions to better manage patient belongings. From policies to procedures, Bolivar emphasizes effective practices to manage this recurring and often elusive challenge.
Learn more