Enhancing the Patient Experience with Volunteers
Doug Della Pietra, M.Div., Director, Customer Services & Volunteers, Rochester Regional Health System
Running out of strategies for improving the patient experience? What about leveraging one of the largest departments of people resources in your organization and create an intentionally-designed patient- and family-centered volunteer program? This webinar will highlight best practice examples of volunteer programs that have improved bottom-line outcomes such as patient satisfaction, safety and quality and introduce a simple assessment process for determining a volunteer program’s patient- and family-centeredness.
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Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical Excellence
From Words to Wellness: Promoting Health Equity through Translation
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Transforming the Human Experience through Improved Provider Communication
On the Road with the Cone Health – June 2024 by Amy Kwiatkowski Earlier this year, I had the pleasure of meeting with the Patient Experience team at Cone Health in Greensboro, NC. I had a lively conversation with the Patient Experience team about the work they are doing and are so proud of and
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Patient Family & Community Engagement
Improving Communication: Patient and Family Centered Rounds
Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with caregivers of color and non-English-language-preferring families. These principles aim to improve communication during patient- and family-centered rounds at Duke Children’s Hospital and Health Center.
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