Enhancing the Patient Experience through “Spotlighting”

This report is based on research conducted at St. Joseph Hospital in Orange, California. It was supported in part by The Beryl Institute’s Patient Experience Grant Program. Spotlighting is a proactive approach to healing beyond science. It seizes a moment in time during the patient experience to create an optimal situation for sacred encounters to occur. It gives caregivers new tools to show their compassion, honor patient dignity and foster an environment in which patients feel safe and nurtured.
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Environment & Hospitality | Quality & Clinical Excellence | Staff & Provider Engagement
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