Enhancing the Patient Experience through “Spotlighting”
This report is based on research conducted at St. Joseph Hospital in Orange, California. It was supported in part by The Beryl Institute’s Patient Experience Grant Program. Spotlighting is a proactive approach to healing beyond science. It seizes a moment in time during the patient experience to create an optimal situation for sacred encounters to occur. It gives caregivers new tools to show their compassion, honor patient dignity and foster an environment in which patients feel safe and nurtured.
Related content
-
Environment & Hospitality | Quality & Clinical ExcellenceThe Essential Role of Front Desk Staff in Shaping Patient Experience
By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the University of Michigan Health-West Community Health Center The patient experience begins the moment an individual walks into a healthcare facility, and often, the front desk team sets the tone for the entire visit. These team members are crucial in building trust, creating a
Learn more -
Environment & HospitalityDesigning a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free food safety protocols. This initiative targeted cross-contamination by establishing dedicated preparation areas for gluten-free items and enhancing staff training on allergy management. Beyond improving safety and expanding menu options, this project fostered stronger cross-functional collaboration and demonstrated a deeper organizational commitment
Learn more -
Environment & Hospitality | Staff & Provider EngagementTrust Me: Building Trust Through Humanism and Compassion
Do your patients trust you to provide compassionate care? If they don’t, the impact on the healthcare system can be devastating. Learn the six behaviors that patients and families say are needed to help build trust with their clinicians. Discover the critical role that compassion and humanism play in building trust and improving the human
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events