Enhancing Patient Experience through use of Empathetics® Program
In 2018, SGMF decided to focus on provider communication as its major driver for improving results for “Would Recommend.” The original strategy was to focus on nine high-volume care centers with mid-level scores P50 or greater, as this would have led to an overall organizational score of P75, focusing on the providers with the lower scores in each high-volume center. However, we found that not enough of the selected care centers actively participated in improvement work, and some of the previously high-performing care centers did not maintain previous baseline scores.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Enhancing Patient Experience through use of Empathetics® Program
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