Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project

Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline, with essential support in the high-pressure environment of healthcare.
Related content
-
Culture & Leadership
Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication
By Dr. Michael B. Pitt Professor of Pediatrics at the University of Minnesota | Co-Director of the Clear Clinical Communication Research Group Introduction As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do
Learn more -
Staff & Provider Engagement
HOPE Experience Essentials: The Next Generation of Service Standards at Mayo Clinic
Engaging employees in providing exemplary patient experience has been challenging for healthcare leaders in recent years given the pressures of the regulatory environment, increases in staff burnout and rising patient expectations. Amid these challenges, addressing patient experience remains a top priority for healthcare organizations. A novel intervention has been applied at Mayo Clinic with the
Learn more -
Staff & Provider Engagement
Beyond the White Coat: Mental Health in the Life of a Junior Doctor
This article underscores the profound need for a culture that prioritises mental health, especially among doctors navigating their early careers. This personal narrative also highlights the importance of overcoming this and the challenges one can face while trying to do so. A journey of a 30-year-old doctor, as she hurdled along life with the passing
Learn more