Enabling Excellent Patient Experiences: Creating Valued Support Services by Being SMART
Published June 30, 2016
Walter Rojenko, Corporate Director, Patient and Family Experience and Community Engagement, St. Joseph’s Health Centre, shares the S.M.A.R.T. framework that yields a Partner Experience Index. By implementing these five tactics, organizations can add value and continuously improve to meet the needs of their clinical departments by freeing up time to service patients and families.
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Enabling Excellent Patient Experiences: Creating Valued Support Services by Being SMART