Enabling Excellent Patient Experiences: Creating Valued Support Services by Being SMART
Walter Rojenko, Corporate Director, Patient and Family Experience and Community Engagement, St. Joseph’s Health Centre, shares the S.M.A.R.T. framework that yields a Partner Experience Index. By implementing these five tactics, organizations can add value and continuously improve to meet the needs of their clinical departments by freeing up time to service patients and families.
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Culture & Leadership
We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax
From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion for the human experience. Listen as she details how a poor personal experience as a patient initially left her “wanting to stay as far away from healthcare as possible,” but eventually became the driving factor behind a career focused
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Culture & Leadership | Staff & Provider Engagement
How Teamwork Improves Patient Experience in the Emergency Department
Discover how teams at AdventHealth Deland and AdventHealth North Pinellas improved experience in the emergency department. AdventHealth Deland will share how an integrated team approach can drive outcomes in a positive direction while creating a healthy work environment. AdventHealth North Pinellas will encourage emergency department leaders to openly discuss challenges with consumer experience and empower
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Culture & Leadership | Policy & Measurement
State of Human Experience 2023: Fundamentals and the Future of Experience
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
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