Enabling an Environment of Accountability
Published June 25, 2016
Tracie Clang, MHA OTR/L, Performance Improvement Coach, TruthPoint, discusses how organizations that are able to sustain improvement and maintain improvement over time have established an organizational accountability system and shares ways how an organization can build this environment of accountability.
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In this episode of Leading the Conversation, Jason Wolf sits down with Lai Yee Soh, Group Chief Patient Officer at Singapore’s National University Health System, to explore what it takes to advance human experience across complex healthcare systems. They discuss the power of collaboration, shared ownership, patient and family partnership, and learning across organizational and
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Culture & Leadership | Patient Family & Community Engagement
Ambulatory Care Community Connection Call – Rounding Best Practices
Published October 29, 2025
While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the Ambulatory Care Community for a conversation on current rounding practices in ambulatory
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Culture & Leadership
Holding space: An effective intervention for when hope wanes
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Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events