Embracing the Influence of Social Media

Dianne Arnold, Patient Relations Specialist and Lilly Vautour, Senior Social Media Specialist at Boston Children’s Hospital shares way social media can positively impact the patient experience while supporting patients and families. Meeting patient and families on social media channels provides organizations the opportunity to provide hope, inspiration and reputable information. Creating a safe, welcoming place for patient and families to express themselves is important to the overall patient experience – before, during and after care.