A Global Perspective on Elevating the Human Experience in Healthcare
Published August 1, 2021
This white paper from The Beryl Institute’s Global Council brings together powerful insights and personal accounts from individuals around the world who are dedicated to advancing the conversation on human experience in healthcare. Featuring contributions from practitioners across nine countries, the paper offers a diverse and compelling look at how different nations have responded to the call to prioritize human experience—particularly in the face of the global COVID-19 pandemic. These international perspectives highlight both the challenges and innovations that emerged during this unprecedented time, demonstrating how focusing on experience can drive meaningful outcomes for patients, families, and care teams. The paper serves as both a reflection and a call to action, encouraging continued global collaboration in shaping a more compassionate, connected healthcare system.
Related content
-
Patient Family & Community Engagement
From Waiting to Welcoming: How Children’s of Alabama Elevated Pediatric ED Experience
Published March 1, 2026
Children’s of Alabama elevated its pediatric emergency department experience by using real-time feedback, activating surge capacity sooner, and creating sensory-friendly spaces to better support patients and families. These targeted efforts reduced Left Without Being Seen rates by more than half and led to top national performance among peer pediatric emergency departments.
Learn more -
Patient Family & Community Engagement
Racial Concordance and the Assumption of Trust: Why Engagement Is Often Mistaken for Partnership in the Care of Black Men
Published August 6, 2026
Race concordance between patients and clinicians is frequently promoted as a strategy to improve trust and engagement for Black men in healthcare. Evidence suggests that encounters with Black male clinicians often increase patient comfort and observable engagement; however, engagement alone does not necessarily reflect trust. Drawing on professional experience as a nurse and researcher working
Learn more -
Patient Family & Community Engagement
Communication Solution: Stop (just) Training Doctors, Start Training Patients
Published November 13, 2025
Gabby Ceccolini, MS Healthcare Communication Specialist The Problem with Patient-Centered Care For decades, our healthcare system has poured time, money, and innovation into training doctors to communicate better; however, what if we are overlooking the other half of the equation? The term “patient-centered” began appearing in medical literature in the late 1980s. It wasn’t until
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
A Global Perspective on Elevating the Human Experience in Healthcare
$29.95
ACCESS NOW