A Global Perspective on Elevating the Human Experience in Healthcare

This white paper from The Beryl Institute’s Global Council brings together powerful insights and personal accounts from individuals around the world who are dedicated to advancing the conversation on human experience in healthcare. Featuring contributions from practitioners across nine countries, the paper offers a diverse and compelling look at how different nations have responded to the call to prioritize human experience—particularly in the face of the global COVID-19 pandemic. These international perspectives highlight both the challenges and innovations that emerged during this unprecedented time, demonstrating how focusing on experience can drive meaningful outcomes for patients, families, and care teams. The paper serves as both a reflection and a call to action, encouraging continued global collaboration in shaping a more compassionate, connected healthcare system.
Related content
-
Patient Family & Community Engagement
Consumers’, Family Members’, and Health Practitioners’ Perspectives on Increasing Activity Engagement of Older Patients Admitted to Geriatric Hospital Units
The aim of this study was to explore the perspective of consumers, family members, and health practitioners on increasing patient activity engagement in a Geriatric Evaluation and Management (GEM) Unit. This study followed a qualitative phenomenology approach. Semi-structured interviews were conducted, audio-recorded and transcribed verbatim with consenting patients (n = 12), family members (n =
Learn more -
Patient Family & Community Engagement
Building, Evolving, & Elevating PFACs: 8 Lessons Learned on My Journey from Advisor to PFAC Leader
By Vicki Mascareño Nelson My journey to becoming a Patient Experience Partner at the University of Vermont Medical Center (UVM) has been years in the making. It began in 2018 when I became a Patient/Family Advisor on the UVM Children’s Hospital PFAC. My daughter’s experience of living with chronic illnesses led me to want to
Learn more -
Patient Family & Community Engagement
“You May Not Appreciate This Now, But You May Later”: A Qualitative Analysis of the Impact and Meaning of Legacy Interventions as Defined by Bereaved Parents
The death of a child is a significant event that affects the family system. Families of dying children need comprehensive support to help them cope with their trauma and loss. However, there is little research that examines parental preferences and grieving support needs. This study explored bereaved parent mentors’ perspectives on legacy interventions to identify
Learn more