Patient Family & Community Engagement
Effectiveness of the communication model, C.O.N.N.E.C.T., on patient experience and employee engagement: A prospective study

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Patient Family & Community Engagement
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Grievance Panels: An Alternative to a Grievance Committee
Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This
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Culture & Leadership | Patient Family & Community Engagement
Which patient experiences are you capturing? Investigating differences in patient experience drivers by race/ethnicity and survey mode
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