Effectiveness of the communication model, C.O.N.N.E.C.T., on patient experience and employee engagement: A prospective study

Grievance Panels: An Alternative to a Grievance Committee

Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This