ED Processes & Improvements: Implementation Best Practices & Outcomes
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and Lean value stream analyses to isolate ED segmentation times to identify where and how to improve and eliminate waste. The tactics we will share are at no cost to any hospitals, are reproducible across hospital settings, and can be implemented in a short timeframe with tangible results in a few months.
Learning Objectives
-Identify Key Strategies for Enhancing Patient Experience in Emergency Departments
-Implement Standardized Reporting and Communication Strategies for Emergency Departments
-Collaborate with Multidisciplinary Teams for ED Process Improvement
Speakers
-Courtenay Bruce, JD, MA | Associate Chief Experience Officer, Houston Methodist Hospital System
-Ashleigh Kamencik-Wright, MBA, BSN, RN | Program Director, System Patient Experience, Houston Methodist System
-Terrell Williams, MS, MPH | Project Manager, Houston Methodist System
-Natalie Zuniga-Georgy, MS | Sr. Consultant, Houston Methodist System
*This webinar is an encore presentation from ELEVATE PX 2024.
Non-members can purchase webinars at a cost of $49 each.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
ED Processes & Improvements: Implementation Best Practices & Outcomes
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