ED Processes & Improvements: Implementation Best Practices & Outcomes

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and Lean value stream analyses to isolate ED segmentation times to identify where and how to improve and eliminate waste. The tactics we will share are at no cost to any hospitals, are reproducible across hospital settings, and can be implemented in a short timeframe with tangible results in a few months.

Learning Objectives
-Identify Key Strategies for Enhancing Patient Experience in Emergency Departments
-Implement Standardized Reporting and Communication Strategies for Emergency Departments
-Collaborate with Multidisciplinary Teams for ED Process Improvement

Speakers
-Courtenay Bruce, JD, MA | Associate Chief Experience Officer, Houston Methodist Hospital System
-Ashleigh Kamencik-Wright, MBA, BSN, RN | Program Director, System Patient Experience, Houston Methodist System
-Terrell Williams, MS, MPH | Project Manager, Houston Methodist System
-Natalie Zuniga-Georgy, MS | Sr. Consultant, Houston Methodist System

Download presentation slides

*This webinar is an encore presentation from ELEVATE PX 2024.

Non-members can purchase webinars at a cost of $49 each.

If this is a sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.