Dyad rounding on inpatients admitted from Emergency Department: Rehumanizing the patient & clinician experience in a post pandemic world
Emergency departments (ED) across the country were stretched to the breaking point as a result of the COVID-19 pandemic. The chaos, fear, and uncertainty impacted the emotional, physical, and spiritual well-being of not only the patients and families but also nurses, providers, and the myriad of other clinical and non-clinical staff providing care in the ED. Compounding these challenges was the dehumanizing effects of providing care in personal protective equipment (PPE). The burnout ED teams experienced left them feeling defeated and unsure of how to reconnect with patients and families. The purpose of this narrative is to share the story of two clinical leaders, Christine M. Walden, Ph.D., R.N., NE-BC and Leigh A. Patterson, M.D., MAEd., who partnered to rehumanize the patient experience in the ED after the height of the COVID-19 pandemic and to share their learning and ultimate success in improving the patient experience. Equally as important was how feedback gathered through their conversations with patients personally reconnected them back to their passion and their practice, reassuring them that they could lead the way forward by listening to the voices of their patients.
Related content
-
Environment & Hospitality | Staff & Provider Engagement
Patient Experience Coaching in Ambulatory Care
Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its medical offices through observation and coaching of care teams. Learn how Patient Experience Coaches, a novel concept in ambulatory care settings, followed the patient journey through their clinics and identified improvement areas that focus on retention and recruitment of ambulatory care
Learn more -
Staff & Provider Engagement
Self-Care Leads to the Best Care!
Our wellness journey began pre-pandemic in March 2019 with a generalized inquiry and inventory about wellness opportunities available at our organization. At the time, our established services and programs offered included: chaplaincy/spiritual support, limited Reiki, limited music therapy, seated yoga, therapist-facilitated therapy-based Zumba and yoga groups, and the C.A.R.E. Channel available in every patient room.
Learn more -
Staff & Provider Engagement
Patient Experience Toolkit: A Resource for PX Departments of One
By Ashley Coplin Small rural hospitals have challenges in providing resources and training in a timely manner due to the nature of hospital work, limited financial resources, and staffing shortages. Additionally, the training must be able to accommodate shift changes and the diverse types of employees (full-time, part-time, PRN). Whitfield Regional Hospital’s Patient Experience Department
Learn more