Does an empathic pre-visit conversation with another team member improve perceived surgeon empathy?
Published November 12, 2020
Related content
-
Patient Family & Community Engagement
Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time
Published July 17, 2025
Northern Sydney Health District evaluated whether the Net Promoter Score (NPS) survey provided deeper insights of patient experience in the ED than an existing satisfaction survey. The study concluded that the NPS was statistically and clinically significant and is a recommended metric for measuring both patient satisfaction and experience in ED’s and other hospital settings.
Learn more -
Patient Family & Community Engagement
Partnership, Collaboration, and Co-Production to Improve Patient Experience Beyond Conducting Surveys – Lessons from the Quebec Model, Canada Authors
Published August 8, 2025
The objectives of this article are to present how, in the province of Quebec (Canada), healthcare and service partnerships have been implemented, to take stock of the current situation and to suggest ways to continue strengthening the model over the coming years, in Quebec and elsewhere in the world. Methods: Three methods were mobilized: (1) a review
Learn more -
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Revitalizing & Rebuilding a PFAC
Published October 31, 2025
Discover strategies to re-engage members, refresh energy and focus, and rebuild PFACs so they can deliver greater value and impact for your organization and community. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact. Whether you are launching
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Does an empathic pre-visit conversation with another team member improve perceived surgeon empathy?
Access Now