Designing the Healthcare Experience
Mark VanderKlipp, Founding Partner at Connect_CX, shares his thoughts on how the role of Healthcare Experience Design can enable staff to consistently deliver and empower patients to confidently navigate their healthcare experience.
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Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
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Culture & Leadership | Quality & Clinical Excellence
Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
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Culture & Leadership | Patient Family & Community Engagement
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This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement Presentation slides *Headliner webinars are complimentary. Brought to you by:
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