Designed for Impact: Not More Volunteer Roles—But the Right Ones
Published August 16, 2026
Amanda Casillas of Stanford Health Care shares a three-step approach for creating higher-impact volunteer roles. Using real examples from the Emergency Department and Pharmacy, she demonstrates how structured requests, standardized scoring, and a clear definition of “high impact” help organizations prioritize volunteer opportunities that improve patient experience and deliver measurable organizational value.
Related content
-
Infrastructure & Governance | Staff & Provider Engagement
Reducing LWBS Through Operational Excellence in the ED
Published June 16, 2026
Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients. Speakers:
Learn more -
Culture & Leadership | Infrastructure & Governance
Exploring the Foundational Frameworks to Build a Strategy for Experience Excellence
Published January 25, 2022
Learn about tools and resources to assess your progress and support your journey to transform the human experience in healthcare.
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Published May 20, 2025
Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
Learn more