Designed for Impact: Not More Volunteer Roles—But the Right Ones
Published August 16, 2026
Amanda Casillas of Stanford Health Care shares a three-step approach for creating higher-impact volunteer roles. Using real examples from the Emergency Department and Pharmacy, she demonstrates how structured requests, standardized scoring, and a clear definition of “high impact” help organizations prioritize volunteer opportunities that improve patient experience and deliver measurable organizational value.
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Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
Published August 8, 2023
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Infrastructure & Governance
Public satisfaction with COVID-19 vaccination program in Saudi Arabia
Published November 2, 2022
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy
Published July 28, 2026
This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement is embedded in decision-making, accountability, and safety structures. Learning Objectives: • Explain
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