Infrastructure & Governance | Volunteer Professionals

Designed for Impact: Not More Volunteer Roles—But the Right Ones

Published August 16, 2026

Amanda Casillas of Stanford Health Care shares a three-step approach for creating higher-impact volunteer roles. Using real examples from the Emergency Department and Pharmacy, she demonstrates how structured requests, standardized scoring, and a clear definition of “high impact” help organizations prioritize volunteer opportunities that improve patient experience and deliver measurable organizational value.