Defining Patient Experience: A Critical Decision for Healthcare Organizations
There has been rapid expansion in the use of the term “patient experience”in the general healthcare vernacular and in the realm of both clinical practice and research. Yet, in practice and research, the concept of patient experience has had varied uses and is often discussed with little more explanation than the term itself. Reprinted from Patient Experience Journal, this expanded version explores the current state of defining patient experience and is followed by implications for action in practice.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Defining Patient Experience: A Critical Decision for Healthcare Organizations
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