Patient Family & Community Engagement | Global Perspective

Customer service vs. Patient care

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Patient Family & Community Engagement

The Legitimacy of the Patient Story: The Unofficial Autoethnography

While communication is the foundation of patient experience, survey data and comments are the primary source of results. The focus on data, though meaningful, reduces humans to text on reports. With a focus of autoethnography in both her baccalaureate and post-graduate studies, the author, (a fulltime patient experience professional) shares her professional focus on the
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Patient Family & Community Engagement

Lived Experiences of Cancer Patients Who Chose to Stop Receiving Treatment

The study aimed to understand the lived experience of cancer patients who abandon treatment. Four semi-structured interviews were conducted, and the data was examined using interpretative phenomenological analysis. It resulted in four superordinate themes: (i) ‘Lack of knowledge about cancer’ dealt with patients’ knowledge and perceptions about their cancer. (ii) ‘Hopelessness with oneself and God.’
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Patient Family & Community Engagement | Staff & Provider Engagement

Co-Creating Change Using Storytelling

2pm ET / 1pm CT / 12pm MT / 11am PT – During this webinar members of the Global Patient and Family Advisory Board (GPFAB) will demonstrate how telling stories instead of creating guidelines for healthcare professionals will improve patient outcomes. The GPFAB has created a unique storytelling guide that will help healthcare professionals understand
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Customer service vs. Patient care

Related content

The Legitimacy of the Patient Story: The Unofficial Autoethnography

Lived Experiences of Cancer Patients Who Chose to Stop Receiving Treatment

Co-Creating Change Using Storytelling

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Customer service vs. Patient care