Creating Human Connection through Artificial Intelligence
Published January 20, 2026
Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in healthcare. Learn how CoCo, a virtual assistant built on the Mayo Model of Communication, provides real-time advice, coaching and feedback to staff across a 1,000-member communication center. Join this webinar to discover how AI can be leveraged to improve efficiency while preserving empathy and human connection – offering scalable, evidence-based approaches to support compassionate care.
Speakers
-Kristen Barry, Senior Education Specialist, Mayo Clinic
-Shawn Grimsley, Senior Digital Content Strategist, Mayo Clinic
Learning Objectives
-Describe how AI can reinforce evidence-based communication practices in healthcare while maintaining ethical standards.
-Describe how AI can provide real-time advice and generate communication resources to support healthcare professionals.
-Demonstrate how digital coaching simulates real-world communication challenges and delivers structured feedback through scenario-based training.
-Evaluate the impact of AI-driven training on staff confidence and patient experience outcomes.
Non-members can purchase webinars at a cost of $49 each.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events