PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – September 2021
This report reveals reveals significant findings at a critical time for the U.S. healthcare system. Still challenged by the pandemic, we explore the impact COVID has had on consumer decision-making and perspective. In addition, the realities of health disparities and health equity are examined a year after these questions were first explored.
Related content
-
Policy & MeasurementThe use of patient experience data for quality improvement in hospitals: A scoping review
In this paper we identified what was reported in the literature on qualitative and quantitative approaches used to capture and improve patient experiences in a hospital setting. For inclusion, articles were required to describe an embedded strategy for capturing patient experiences that was used to inform quality improvement in a hospital setting. Articles also had
Learn more -
Policy & Measurement | Quality & Clinical ExcellenceErrors of Omission: The Impact of What is NOT Done on Patient Experience
Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.
Learn more -
Culture & Leadership | Policy & MeasurementPX Goal Setting in Pediatric Care
Pediatric PX Leaders discussed how their organizations set measurable and achievable patient experience goals. During this conversation, members from The Beryl Institute whose roles or responsibilities encompass the pediatric setting joined the call and learned: What key metric or question are other organizations using? Are others using raw data and/or percentile ranking? What organizations are
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. - September 2021
Access Now