PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2022
This issue reveals the challenges the healthcare industry faces as the world learns how to operationalize the realities of the pandemic. Specifically, the findings share consumers’ perspective of quality of care and experience in healthcare today.
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Policy & Measurement
Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana
Universal Health Coverage (UHC) has become important for African nations as they strive to provide equitable healthcare access to all citizens. Implementing a successful National Health Insurance Scheme (NHIS) is crucial to achieving this goal. In pursuit of achieving UHC, Zambia launched the NHIS in 2019 with the ambitious goal of reaching 100% coverage by
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Policy & Measurement | Quality & Clinical Excellence
We need to be the patient in the room
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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Policy & Measurement
Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People
Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young people (CYP) value in their healthcare and promote their involvement in clinical decision-making. A standardised paediatric PREM could improve quality of care for CYP across hospital settings, but CYP are rarely included in the development of PREMs. This study aimed to
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